Privacy Policy

Last Updated: September 2026

At testiptv.shop, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our IPTV streaming services. It applies to all users in the United States, the United Kingdom, and the European Economic Area, and is designed to comply with the GDPR, CCPA, and other applicable privacy frameworks.

By using testiptv.shop, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us using the methods provided below.

1. Data Controller

testiptv.shop is operated by IPTV Stream Holdings Ltd, a company registered in the United Kingdom. For the purposes of the GDPR and UK Data Protection Act 2018, the Data Controller is:

• Entity: IPTV Stream Holdings Ltd
• Email: [email protected]
• WhatsApp: Contact Support

2. What Data We Collect

We collect only the minimum data necessary to provide, maintain, and improve our IPTV streaming service. The categories of data we process include:

• Account Information: Email address, username, and encrypted password hash.
• Payment & Billing Data: Transaction history, payment method type, and order references. We do not store full credit card numbers or banking details — all payment processing is handled by our PCI-DSS compliant payment partners.
• Service Usage Data: Aggregated and anonymised data about stream quality, device types, and connection performance to optimise our network.
• Device & IP Data: IP address, device fingerprint, operating system, and browser type — used exclusively for fraud prevention, security, and regional content compliance.
• Communication Data: Correspondence sent to us via WhatsApp, email, or our support channels.

3. How We Use Your Data

We process your personal data for the following lawful purposes:

• Service Delivery: To authenticate your account, personalise your viewing experience, and deliver the IPTV streams you have subscribed to.
• Billing & Account Management: To process payments, send order confirmations, and manage your subscription lifecycle.
• Customer Support: To respond to inquiries, troubleshoot technical issues, and resolve disputes via WhatsApp and email.
• Security & Fraud Prevention: To monitor for unauthorised access, abuse, or policy violations.
• Legal Compliance: To comply with applicable laws, regulations, and court orders.
• Service Improvement: To analyse usage patterns (in aggregate) and improve stream quality, content selection, and platform stability.

4. Zero-Log Streaming Policy

testiptv.shop operates a strict zero-log policy for all streaming activity. We do not record, store, or monitor the specific channels, programs, or content you watch while using our service. Our infrastructure routes streams efficiently, but we do not retain viewing histories, session logs, or metadata that could identify your viewing habits.

The only logs we maintain are network-level performance metrics (e.g., bitrate, latency, buffering events) that are aggregated and anonymised. These metrics are used solely to improve service quality and are never linked to individual user accounts.

5. Cookies and Tracking Technologies

We use minimal cookies to enhance your experience on testiptv.shop. These include:

• Essential Cookies: Necessary for authentication, session management, and secure checkout.
• Preference Cookies: To remember your language and region settings.
• Analytics Cookies: We use privacy-first analytics (self-hosted, with IP anonymisation) to understand aggregate traffic patterns. No third-party tracking networks are employed.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our service.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our retention schedule is as follows:

• Account Data: Retained for the duration of your active subscription and for 12 months after cancellation, to facilitate re-activation and handle post-service inquiries.
• Payment Records: Retained for 7 years to comply with tax and accounting regulations.
• Communication Logs: Retained for 2 years from the date of last contact.
• Aggregated Analytics: Retained indefinitely but anonymised and de-identified.

7. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We share your data only with trusted partners who are essential to the operation of our service:

• Payment Processors: PCI-DSS compliant partners (e.g., Stripe, PayPal) who handle payment transactions securely. They receive only the minimum data required to process payments.
• Hosting & CDN Providers: Infrastructure partners who store and deliver our content. All data is encrypted in transit and at rest.
• Support Platforms: WhatsApp and email service providers that facilitate customer communication.

All third-party processors are contractually bound to protect your data and may only process it for the specific purposes we define.

8. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you have certain rights regarding your personal data:

• Right to Access: Request a copy of the data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data, subject to legal retention obligations.
• Right to Restrict Processing: Limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing for direct marketing or legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us via WhatsApp or email. We will respond within 30 days, as required by law.

9. Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for all payment and personal data transmissions (TLS 1.3).
• Encrypted storage at rest using AES-256.
• Strict access controls — only authorised personnel have access to user data, and only when necessary.
• Regular security audits and penetration testing.

While no system is 100% secure, we continuously invest in best-in-class security to safeguard your information.

10. Children’s Privacy

Our service is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with data, please contact us and we will delete it promptly.

11. International Data Transfers

testiptv.shop operates globally. Your data may be transferred to and processed in countries outside your residence, including the United States, the United Kingdom, and the European Union. We rely on Standard Contractual Clauses (SCCs) and the UK International Data Transfer Agreement to ensure that your data receives adequate protection, in compliance with GDPR and UK data protection laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by email or via a prominent notice on our website. The latest version will always be available at /privacy-policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach us at:

• Email: [email protected]
• WhatsApp: Click here to message us
• Postal Address: IPTV Stream Holdings Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This Privacy Policy is provided for informational purposes and does not constitute legal advice. For specific legal questions, please consult a qualified professional.