Refund Policy

Last Updated: September 2026

1. Overview

At testiptv.shop, we stand behind the quality of our IPTV streaming service. We understand that sometimes things don't work out as expected, which is why we offer a transparent, fair refund policy. Our goal is to ensure you have a positive experience, whether you're a new subscriber testing our service or a long-term viewer.

This Refund Policy outlines the circumstances under which refunds may be granted, the validation process for technical incompatibility, and how disputes are resolved. By subscribing to our service, you agree to the terms described below.

2. Money-Back Guarantee

We are confident in the quality of our service. That's why we offer a 14-day money-back guarantee for all new subscriptions. If you are not completely satisfied with your IPTV experience within the first 14 days of your active subscription, you may request a full refund, subject to the conditions outlined below.

• Eligibility: The guarantee applies to first-time subscribers only. Renewals or subsequent subscriptions are not eligible for a refund under this guarantee.
• Timeframe: Refund requests must be submitted within 14 calendar days of the original purchase date. Requests made after this period will be reviewed on a case-by-case basis.
• Exclusions: Refunds are not provided for reasons related to internet connectivity, ISP throttling, device compatibility issues that were already disclosed, or change of mind after 14 days.

3. Technical Incompatibility Validation

If you experience technical difficulties that prevent you from using our service, we are committed to helping you resolve them. Refunds based on technical incompatibility are subject to validation through our support process:

1. Contact Support First: Before requesting a refund, please reach out to our support team via WhatsApp or email. Our technical team will work with you to diagnose and resolve the issue.
2. Diagnostic Collaboration: You agree to cooperate with our support team by providing relevant information, such as device model, internet speed test results, and error messages. This helps us identify whether the issue is on our end or due to external factors.
3. Validation Period: We will make reasonable efforts to resolve the issue within 48 hours. If we determine that the service is not functioning as advertised and we cannot resolve the issue, a refund may be approved.
4. No Refund for External Factors: Refunds will not be granted for issues caused by your internet service provider, device hardware limitations, local network congestion, or other factors outside our control.

4. Refund Process

To request a refund, please follow these steps:

• Submit a Request: Contact us via WhatsApp with your order details (email address, transaction ID, and plan purchased).
• Provide Reason: Clearly explain the reason for your refund request. This helps us improve our service and understand your experience.
• Review & Approval: Our team will review your request within 1-3 business days. If approved, the refund will be processed to the original payment method.
• Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider's processing times.

5. Dispute Resolution

We believe that most disputes can be resolved quickly and amicably through direct communication. If you have a concern about your refund or any aspect of our service, we encourage you to reach out to us on WhatsApp first.

• Direct Contact: Our support team is available 24/7 via WhatsApp to discuss your concerns and find a fair resolution.
• Escalation: If you are not satisfied with the initial response, you may request to escalate the matter to our senior support team. We aim to resolve all escalated disputes within 5 business days.
• Chargebacks: We strongly recommend contacting us before initiating a chargeback with your payment provider. Chargebacks bypass our support process and may result in additional fees. We will work with you to resolve the issue directly.
• Governing Law: Any disputes not resolved through direct communication shall be governed by the laws of England and Wales, with exclusive jurisdiction in the courts of London, United Kingdom.

6. Non-Refundable Items

The following situations are generally not eligible for a refund:

• Change of Mind: If you simply change your mind after the 14-day guarantee period, no refund will be issued.
• Partial Usage: We do not offer pro-rata refunds for partial months. All subscriptions are prepaid, and refunds are only provided in full under the guarantee or technical validation process.
• Violation of Terms: If your account is terminated for violating our Terms of Service (e.g., sharing accounts, reselling, illegal activity), no refund will be provided.
• Promotional Offers: Subscriptions purchased at a discounted or promotional rate are subject to the same refund policy but may be limited to the amount actually paid.
• Renewals: Automatic renewal is not enabled by default. However, if you manually renew your subscription after the initial term, refunds for renewals are not available.

7. Contact Information

For all refund-related inquiries, please reach out to us through the following channels:

• WhatsApp (Recommended): Message us here
• Email: [email protected]
• Postal Address: IPTV Stream Holdings Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

This Refund Policy is provided for informational purposes only and does not constitute legal advice. For specific legal questions, please consult a qualified professional.